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For detailed information on how to read and understand your bill, click on the links below for some helpful hints.
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Bill Payment Options -- back to top ↑
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Today's technology makes paying your bill easier than ever. Sioux Valley Energy offers several convenient ways to pay your monthly bill including E-Bill, bank draft, debit or credit card, electronic check payments, budget billing, automated payment system, personalized payment service and check by mail/drop box.
E-Bill
With E-Bill, you can view your bill, usage history, and pay your bill. You have instant access to your account anytime. You can pay your bill on-line with your checking account or debit/credit card information. It's fast, simple, secure and will save you a postage stamp.
For more information, contact our customer service department at 800-234-1960.
Log on to E-Bill
Bank Draft
Why pay your bill the old fashioned way when you can set your account up for automatic payment each month from your checking or savings account - no hassles, no worries. You can help us reduce our costs by setting your account up on bank draft since this is the least expensive way to pay your bill. To enroll, complete the bank draft form and mail it into our office along with a voided check if it will draw from your checking account and a deposit slip if it will draw from a savings account.
Bank Draft Form
For more information, contact our customer service department at 800-234-1960.
Personalized Payment Service
If you prefer our customer service department to process your payment transaction or if you have additional questions, you can contact us at 800-234-1960. We accept VISA and MasterCard and can process a credit/debit card transaction up to $1,000. We can also process an electronic check payment that allows you to make a payment directly from your checking account without writing and mailing a check. If you prefer to make a payment in person, you can stop in and make your payment at the front desk of any of our service centers -- Colman, Brandon or Pipestone.
Automated Payment Service
If you prefer to process your payment transaction by our automated payment system, you can request that when you call in to Sioux Valley Energy or you can call into the automated system directly at 877-283-9773. You'll need to provide your account number along with the last four digits of your social security number in order to process a check payment. The automated system will prompt you through the process.
Check by mail/drop box
We still accept checks by mail, but encourage customers to explore one of our other convenient, cost effective bill payment options. For your added convenience, drop boxes for payments are located at each of our service centers in Colman, Brandon and Pipestone for payments made after-hours.
Budget Billing
Many customers like to plan their electric expenses without fluctuating or unfortunate surprises. Budget billing does that by averaging your actual billing for the previous twelve months into the same monthly charge each month. Budget amounts are recalculated each year in May to reflect your actual usage. To enroll, your account must have a current payment status.
For more information, contact our customer service department at 800-234-1960. |
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Setting Up A New Account -- back to top ↑
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Before you call, please have the following information readily available to assist customer service in setting up your account:
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The name and social security number for the person the account will be set up in and names of any authorized individuals to discuss account/payment information.
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The service address and billing address (if different), home, work and cell phone numbers.
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The effective date of the new account.
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Credit Worthiness/Deposit Options:
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You may pay a deposit for your service that is calculated based upon two month's average usage at the location you are moving into.
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You may submit a 12 month credit reference from your past utility provider with documentation of acceptable payment history.
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You may allow us to run your credit report with an acceptable score. |
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Billing Policies/Fees/Frequently Asked Questions -- back to top ↑
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When is my bill due?
Bills are due upon receipt and are considered delinquent after the due date. Any balance unpaid ten days after the due date will be charged a late fee of $5.00 or 1.5% of the past due amount, whichever is greater, per service. Accounts unpaid at the time the next month's bill is printed will receive a reminder notice as part of the bill. Accounts unpaid ten days after the reminder notice is mailed will be sent a notice of disconnect.
What is the non-payment disconnect policy?
Prior to making a collection trip to your location, an attempt is made to contact you using our automated phone system. A $25 fee is charged if it is necessary to make a collection trip and an additional $25 fee is charged to reconnect during business hours. If the reconnect is done after business hours, a $125 reconnect fee is charged. A deposit equal to a two month average usage can be required if it is necessary to make a collection trip twice in a 12 month period or if an account is disconnected for nonpayment.
Do you assess charges for returned payments?
If a payment item is refused by your financial institution, $30 will be charged to defray the cost of handling. A letter of notification will be sent to you regarding the returned item. The notification letter will include a due date within seven to ten days to make payment in cash, credit/debit card or by money order for the full balance on the account. In addition to the account balance, a security deposit may be requested. The returned payment and charges are considered delinquent and subject to the disconnection policies. If two or more checks are refused within a 12 month period, the account will be on cash only terms.
What is a facility charge?
A facility charge is a fee for having an electric service available for use. This charge applies to all active and disconnected services.
What are the rate tariffs?
Farm and Rural Residential Service
This service is available to farm and rural residential customers with up to a 125 required KVA capacity for uses that are agriculture production related or for rural residences. All uses subject to established rules and regulations of the Cooperative.
Facility Charge
| Single Phase |
$25.00 |
| Three Phase |
$50.00 |
Energy Charge
| First 500 kWh per month |
$.1038 |
| Next 1,000 kWh per month |
$.0867 |
| Over 1,500 kWh per month |
$.0680 |
Residential Service
This service is available to residential customers in towns, suburban areas and other platted congested areas wherein six or more lots are receiving service from the Cooperative, subject to the established rules and regulations of the Cooperative.
Facility Charge
Energy Charge
| First 500 kWh per month |
$.0867 |
| Over 500 kWh per month |
$.0680 |
General Service
This service is available to commercial and industrial customers, schools, churches and community halls averaging less than 50 KW demand in a calendar year, for all uses, subject to established rules and regulations of the Cooperative.
Combination commercial and residential accounts where the commercial load requires 10 KVA of transformer capacity, or less, the Cooperative at its discretion may provide service through one meter and classify the account under the appropriate residential rate schedule.
Facility Charge
| Single Phase |
$30.50 |
| Three Phase |
$61.00 |
Energy Charge
| First 500 kWh per month |
$.1038 |
| Next 4,500 kWh per month |
$.0828 |
| Over 5,000 kWh per month |
$.0680 |
Large Power Service
This service is available to commercial and industrial customers, schools, churches and community halls averaging 50 KW demand or greater in a 12 month calendar period or exceeding 75 KW demand two monthly times in a 12 month calendar period. All uses subject to established rules and regulations of the Cooperative.
This service is available to farm and rural residential customers with a required KVA capacity greater than 125 for uses that are agriculture production related.
Facility Charge
| Facility Charge |
$1.20 per required KVA transformer capacity per month |
Energy Charge
| First 450 kWh per KW of billing demand per month |
$.0350 |
| Over 450 kWh per KW of billing demand per month |
$.0310 |
Demand Charge
| Demand Charge |
$9.60 per KW billing demand per month |
Electric Heating Service and/or Controlled Cooling Service
Electric Heat Rate: Is available through application to residential and commercial customers for use in approved electric heat systems recorded by the meter readings occurring in the months of January, February, March, April, October, November, and December, subject to the established rules and regulations of the Cooperative.
Controlled Cooling Rate: Is available for use when the primary heating source is electric with controlled air conditioning, subject to the established rules and regulations of the Cooperative and approval by Cooperative.
Energy Charge
| $.0482 per kWh metered separately on a kWh submeter connected to the electric heating and controlled cooling systems only. |
Automatic Security Lighting Service
This service is available for dusk-to-dawn lighting on an automatically controlled basis, with electrical energy furnished, either by the Cooperative or the customer, dependent upon the location of the light and the wishes of the customer. High pressure sodium lighting served at single-phase, 60 cycle, 120 or 240 volts. Lights to be installed by the Cooperative on an existing pole or suitable structure with 30 mast arm and photoelectric control.
YL-1 Automatic light owned, installed, and maintained by the Cooperative, plus electric energy furnished by the Cooperative.
100 Watt - $8.75
250 Watt - $13.68
YL-3 Automatic light owned, installed, and maintained by the Cooperative, electric energy furnished by the Cooperative. A switch can be installed at the owner's expense.
100 Watt - $4.38
250 Watt - $5.74
YL-5 Automatic light owned, installed, and maintained by the Cooperative on an existing primary pole. Electric energy and transformer included.
100 Watt - $10.94
250 Watt - $16.41
For additional information on other rate tariffs, contact the customer service department at 800-234-1960. |
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Assistance Programs -- back to top ↑
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Minnehaha County
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Agency |
Phone Number |
| LIEAP, Low Income Energy Assistance Program |
1-800-233-8503 |
| Minnehaha County Human Services |
1-605-367-4217 |
| Minnehaha Community Outreach |
1-605-331-3935 |
| Salvation Army |
1-605-338-5005 |
| Sioux Falls Interlakes Community Action |
1-605-334-2808 |
Brookings County
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Agency |
Phone Number |
| LIEAP, Low Income Energy Assistance Program |
1-800-233-8503 |
| Brookings County Welfare Office |
1-605-696-8260 |
| Brookings County Community Action |
1-605-692-6391 |
| My Neighbor |
1-605-691-3225 |
Lake County
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Agency |
Phone Number |
| LIEAP, Low Income Energy Assistance Program |
1-800-233-8503 |
| Interlakes Community Action |
1-605-256-6518 |
| Lake County Welfare |
1-605-256-7619 |
Moody County
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Agency |
Phone Number |
| LIEAP, Low Income Energy Assistance Program |
1-800-233-8503 |
| Moody County Community Action |
1-605-997-2824 |
| Tribal Office |
1-605-997-3891 |
Pipestone County
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Agency |
Phone Number |
| Southwestern MN Opportunity Council |
1-800-658-2444 |
| Pipestone Family Services |
1-507-825-6720 |
RockCounty
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Agency |
Phone Number |
| Southwestern MN Opportunity Council |
1-800-658-2444 |
| Rock County Family Services |
1-507-283-5070 | |
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